Customer Service / Terms & Conditions

To Place An Order
Display Products accepts orders via web, phone, fax or mail. Our offices are open from Monday through Friday 8:30 a.m. until 4:30 p.m. Pacific Standard Time. You may call us toll free at 888-871-2446 during business hours to order over the phone with our customer service team or fax orders anytime at 323-268-8262. Online and faxed orders are received 24 hours a day. We recommend that you call our toll free number to confirm the receipt of any faxed orders.
Samples
Samples are available free of charge and shipped UPS ground. Any premium or expedited service will incur a charge to the recipient. We reserve the right to limit sample quantities.
Minimum Orders and Service Charges
We accept orders of any quantities confined to one stick length or one bag/package due to stock lengths and stock packaging. Open accounts require a minimum invoice of $75.00 (excluding shipping charges and taxes) and must be shipped COD, charged to a credit card, or must be prepaid before the order is shipped. Any orders totaling less than $50.00 will be charged a $5.00 handling fee.
Large Orders
If you would like to place a large order (over 5000 feet) of any extrusion please call our toll free number during regular business hours to request a custom quote. Because we are also the manufacturers of our products, we are able to run to order. Though the delivery time will be longer, the price savings can be considerable. Custom Colors and Lengths are also available.
Custom Orders
Our capabilities include the expertise and equipment to design and manufacture any design idea you might have. Give us a call and we will be happy to discuss and create your ideas.
Drop Shipments
A drop shipping charge of $7.00 per location will be assessed to any order shipping to three or more locations.
Tape
We can apply tape to any of our products for an additional cost. White and black foam tape, clear tape, and magnetic tape are available. Please call or see our website for current pricing.
Cutting To Size
Most stock extrusions are stocked in 8-foot lengths. We can cut these to your required length. The minimum cut is 3 inches. Standard cut tolerance is 1/16”. Please call or see our website for current pricing.
Bagging And Custom Packaging
Custom bagging and custom packaging is available. Please allow additional time for these services. Please call for details.
Product Specifications
Dimensions and drawings are functional and intended to represent general characteristics. Customers assume the responsibility of testing the product for suitability for their specific application.
Shipping and Delivery Time
Typically items in stock will ship same day for orders placed before Noon Pacific Standard Time. If we do not have sufficient stock to complete your order you will be notified for additional options. All orders are shipped FOB Los Angeles. Freight and Handling fees are added to your invoice. Unless otherwise instructed orders are shipped via UPS Ground Service.
Damaged Shipment
We take every precaution to insure safe arrival of our shipments. If a shipment is damaged when you receive it, insist on a damaged notation on the freight bill by the carrier (UPS, Truck etc.) before you accept the shipment. Contact the carrier immediately and request an inspection. File a claim with the carrier to receive reimbursement. We are not responsible for shipping damages.
Returns & Replacements
To return or exchange a product, you must send an email to returns@displayproductsonline.com for an RA Number and the RA Ship Address. You must do this BEFORE returning the product. All claims must be made within 30 days from invoice. Email us and include the:

Name
Address
Order Number
Reason for the return.

We will contact you with instructions for returning or exchanging your product. Items returned without an RA number, or sent anywhere other than the RA Ship Address, will be subject to an additional 20% handling fee plus additional shipping costs incurred to forward the item to the correct address. Returned Merchandise is subject to a 20% restocking fee. However, custom cut or taped material orders are non-refundable. A Return Authorization (RA) Number must be obtained within 30 Days from the date of invoice (45 Days for international orders). All products must be in the original condition, with all tags still attached. When we receive the package we will issue a credit to your credit card or ship the exchange items. Shipping charges are non-refundable unless the original shipment was incorrect. Items damaged or lost in transit must be claimed through the shipping company.