FAQ

Stock colors are white, black and clear. We can custom color match when doing a custom order.

Most of our black and white parts are made of Polystyrene, while most clear parts are made of impact modified acrylic. Please check the “additional information” section, found at the bottom of every product page, for material specification.

We primarily extrude Acrylic, ABS, PVC (rigid and flexible) and Butyrate. We can also run Polycarbonate, Polystyrene, HDPE, LDPE and Polypropylene- primarily in tubing.

We mold Acrylic, ABS, acetal, Styrene, Butyrate, Polycarbonate, HDPE, LDPE, Polypropylene, Nylon and most engineering grades.

Our products are recommended for indoor use. All plastics will break down over time, but some hold up longer and are better suited for outdoors, such as our products made of impact modified acrylic. Extensive exposure to UV and other elements will impact durability.

Standard cut lengths are 8 feet for most of our products. Longer lengths are available in production.

Parts can be cut to size for an additional 0.10 cents per cut at lengths of 1” or longer. Standard cut tolerances are (+/-) 1/16”.

Miter cuts are available on certain parts. The cuts are made by hand thus they are not always consistent, meaning possible gaps on the adjoining seams. Please call us for details.

Yes, parts can be painted but will require a specialized paint depending on each material.

Yes! Most of our products come without it, but you have the option of adding tape on most products. We offer white or black foam, clear in different widths. We also sell individual 216 ft. rolls of tape for your convenience.

Yes, but a specialized glue (solvent) must be used depending the scenario. The material of the parts, as well as the material that you are adhering it to, would affect the type of glue that must be used for bonding.

White and black styrene parts can be stapled as well as clear butyrate, but only for certain wall thicknesses and under certain whether conditions, cold temperatures can cause parts to shatter or break.

We operate a full pad printing department for our extrusions and injection molded parts. We can also provide stand-alone pad printing services. Quantity minimums may apply.

Display Products’ office is located at 941 North Eastern Ave, Los Angeles, CA 90063 while our warehouse is at 918 N Eastern Ave, Los Angeles CA 90063.

We are an online store with only one location, however we ship all over the country via UPS, FedEx or other customer arranged shipping methods. Display Products accepts orders via web, phone, fax or e-mail. Our offices are open from Monday through Friday 8:30 a.m. until 4:30 p.m. Pacific Standard Time. You may call us toll free at 888-871-2446 during business hours to order over the phone with our customer service team or fax orders anytime at 323-268-8262. Online and faxed orders are received 24 hours a day. We recommend that you call us at our toll free number to confirm the receipt of any faxed orders.

We accept orders of any quantities confined to one stick length or one bag/package due to stock lengths and stock packaging. Any orders totaling less than $25.00 will be charged a $10.00 handling fee.

Yes, there is a discount structure published in quantity increments on all of our products. We can usually offer better prices when doing custom production runs, please call us for details if you have a large order.

Unless you have tax-exempt status and have provided us with a properly completed tax exemption form, we will apply taxes when applicable.

Display Products accepts MasterCard, Visa, Discovery and American Express. Other forms of payment are available over the phone only, such as C.O.D., checks and N30 terms. Please call us at for more details on payment options.

All pricing is based and must be paid in US dollars.

Yes, but terms cannot be used on the website. This option is available for customers who apply and are approved due to good credit. Terms can take several weeks for approval depending on how fast your references reply. Once approved you can use them on orders of $75. Please contact us for more details and details on how to apply.

Custom bagging is available for a small fee. Please allow additional time for these services.

Typically we ship in bulk but we are happy to accommodate any special packaging requirements for a small fee.

Yes, please contact us for details and help on how to do this.

A drop shipping charge of $10.00 per location + $5.00 per box (If multiple boxes are shipping to one location) will be assessed to any order shipping to three or more locations.

UPS/Fed ex accounts could be used upon request with few restrictions, call our customer service department for help and details.

When shipping anything over 94” you will see much higher shipping fees. Anything over 94” is considered an extra-large package and must be cut down to avoid shipping surcharges.

All of our products are usually in stock. Large orders might require the balance to be shipped within a couple of days. Plastic does have a shelf life, so we try to cycle our inventory often in order to ship fresh products to all our valued customers.

We can ship UPS for order shipping to Canada via our website or over the phone. Shipments to other countries must be arranged by the customer and cannot be ordered online. Please call us for questions and details on international shipments.

Same-day shipping is available for most purchases; orders placed before 12pm PST are usually shipped the same day. Current backlog, size and complexity of the order might affect lead time.

For details on shipping lead time check out our transit map.

Display Products is a division of Jet Plastics, our manufacturing company. We have tool making capabilities in house that allow us to produce custom profiles relatively quickly. We can make custom sizes and custom profiles, if you meet our minimum run.

Yes, 6” Samples are available free of charge and ship via US mail. Any premium or expedited service will incur a charge to the recipient. We reserve the right to limit sample quantities.

Dimensions and drawings are functional and intended to represent general characteristics. Customers assume the responsibility of testing the product for suitability for their specific application.

We take every precaution to insure safe arrival of our shipments. If a shipment is damaged when you receive it, insist on a damaged notation on the freight bill by the carrier (UPS, Truck etc.) before you accept the shipment. Contact the carrier immediately and request an inspection. File a claim with the carrier to receive reimbursement. We are not responsible for shipping damages.

To return or exchange a product, you must send an email to contact@displayproductsonline.com for an RA Number and the RA Ship Address. You must do this BEFORE returning the product. All claims must be made within 30 days from invoice. Email us and include the:
Name
Address
Order Number
Reason for the return.

We will contact you with instructions for returning or exchanging your product. Items returned without an RA number, or sent anywhere other than the RA Ship Address, will be subject to an additional 20% handling fee plus additional shipping costs incurred to forward the item to the correct address. Returned Merchandise is subject to a 20% restocking fee. However, custom cut or taped material orders are non-refundable. A Return Authorization (RA) Number must be obtained within 30 Days from the date of invoice (45 Days for international orders). All products must be in the original condition. When we receive the package we will issue a credit to your credit card or ship the exchange items. Shipping charges are non-refundable unless the original shipment was incorrect. Items damaged or lost in transit must be claimed through the shipping company.